1. Scope of Application

This policy applies to all 3C digital accessories, smart devices, LED strip lights, and related lighting products purchased on the official website of Vividlink World. In accordance with relevant laws and regulations, we provide reasonable return, exchange, and refund services for you.

2. Return Conditions

• 7-day free return from the date you receive the items (products must be intact, unused, and with complete packaging)
• Return or exchange can be applied for within 30 days if products have quality issues, malfunctions, or are inconsistent with descriptions
• Returned items must keep original packaging, accessories, and gifts complete, without artificial damage, modification, stains, or breakage
• Used, customized, cut-to-length LED strips, and personal use products are not eligible for return without quality issues

3. Non-returnable Conditions

• Opened and used personal consumer products without quality defects
• Products damaged by human factors, water, modification, or improper operation
• Items beyond the return time limit or without valid order proof
• Custom-sized, custom-spec LED strips and special customized products
• Packaging damage or missing accessories caused by personal reasons

4. Return & Refund Process

1. Contact customer service to apply for return, provide order number, product photos, and problem description
2. After approval, we will inform you of the return address and instructions
3. Pack the products properly and send them back to the designated address
4. After we receive and inspect the items, refund will be completed within 3-7 working days
5. Refund will be returned to your original payment method

5. Shipping Fee Policy

• Return shipping caused by product quality issues, wrong delivery, or damage is fully borne by us
• Return shipping caused by personal reasons (dislike, wrong selection, size mismatch) is borne by the buyer
• Exchange shipping fees follow the same rules as return shipping